Readers who participated in the Aviation International News magazine’s 2013 Product Support Survey gave the TPE Honeywell engines the highest overall average score along with top marks in several important categories including overall engine reliability and authorized service center performance.
In fact, the magazine points out that Honeywell was one of only two engine manufacturers (out of eight) to score higher this year than last year.
“The hard work of these business partners is certainly a key to our excellent survey scores”, said Rob Buelow, Customer Support Manager at Honeywell Aerospace.
With the original version designed in 1959, the TPE331 was the first Honeywell turboprop engine. The series now includes 18 engine models and 106 configurations. With more than 13,000 engines delivered to date and more than 126 million hours of flight time, the TPE331 is one of the most reliable and proven turboprop engines in the world.
Some of the factors contributing to the high survey scores include:
- Authorized Service Center performance. The Honeywell TPE331 received particularly notable scores in this category, significantly better than the three other competitors.
- Tech Reps. The scores in the survey noted overall support “continues to demonstrate improved customer service, responsiveness and overall performance.” This score would be a combination of Authorized Service Center and Honeywell Tech Reps providing outstanding TPE support.
Twin Commander factory-authorized Service Centers that also are Honeywell Authorized Service Centers include:
Major Service level: Aero Air in Hillsboro, Oregon; Aero Centros de Servicios, Caracas, Venezuela; Eagle Creek Aviation Services, Indianapolis, Indiana; and Winner Aviation, Youngstown, Ohio.
Overhaul level: Executive Aircraft Maintenance in Scottsdale, Arizona, and National Flight Services in Toldeo, Ohio.
“The Authorized service centers are an invaluable extension of Honeywell,” said Dave Lopez, TPE Aftermarket Business Manager at Honeywell Aerospace.
Read the full AIN Product Survey Report – Engines at: http://www.ainonline.com/aviation-news/aviation-international-news/2013-10-01/ain-2013-product-support-survey-engines
