Supporting customers, using detective skills to find solutions to complex problems, and identifying areas for improvement. This describes a typical day for most maintenance managers, and it’s also a good skillset for Twin Commander Aircraft’s next technical support engineer.
The factory is seeking a technical support engineer to serve as the primary contact for all technical support tasks related to Twin Commander. The candidate will also act as a primary member of the Service Difficulty Review Board. As the conduit between customers and factory engineering resources, the technical support engineer is in a unique position to help generate improvements and solutions that help the fleet.
According to Ontic’s job posting, the ideal candidate will have a degree in engineering and 15 years of aircraft experience, or 20 years of relevant experience. Hands-on knowledge of Twin Commanders is a plus, as is knowledge of TPE-331 engines. Most importantly, the right person will use a customer-focused attitude to solve challenges by utilizing original drawings and documents.
Twin Commander Aircraft has been without a long-term, stable technical support engineer since Geoffrey Pence retired in 2020. Pence was in the position for 21 years, and helped every Twin Commander Factory Authorized Service Center, and nearly every owner with his exceptional knowledge of the airplane, its systems, design history, and ability to suss out information from the factory drawings and documents.
Now the factory is looking for the next Twin Commander expert to assist customers with their technical service needs. You can find the job posting online, and apply directly via the website.
